Contact Feline Labs
Email [email protected] for account, purchase, privacy, or technical help. Support requests are reviewed during business days.
Sign in to the right account
- Choose the same Apple or Google sign-in option you used when you created your Neuron account.
- If your conversations or plan are missing, sign out and try the original sign-in option before creating another account.
- If sign-in still fails, include the time of the attempt and the message shown on screen in your support request.
Restore Neuron Pro
Use the same Apple Account that made the purchase. Restoring a purchase does not charge you again.
- On iPhone, open Settings, Plan & Sparks, Subscription, then Restore purchases.
- On Mac, open Plan & Sparks, Purchase and restore, then Restore Purchases.
You can manage or cancel an App Store subscription from your Apple Account. Apple also handles refund requests for purchases billed by the App Store.
Export or delete your data
- On iPhone, open Settings, then Privacy.
- On Mac, open Neuron Settings, then Privacy.
These controls let you request an account export or account deletion. Neuron shows progress and any action that still needs your attention.
Troubleshoot Neuron on iPhone
- Install the latest available Neuron build from the App Store or TestFlight.
- Confirm the iPhone has a working internet connection, then close and reopen Neuron.
- Open Neuron once after installation before looking for its Share extension.
- Review Neuron permissions in iPhone Settings if notifications, voice input, files, or sharing are unavailable.
Troubleshoot Neuron on Mac
- Install the latest available Neuron build, then quit and reopen the app.
- Confirm the Mac has a working internet connection and that the correct Neuron account is signed in.
- Review Neuron permissions in System Settings if notifications, microphone access, files, or sharing are unavailable.
- If a window or menu action appears stuck, reopen Neuron and repeat the action once before contacting support.
Prepare a support request
- Whether you are using iPhone or Mac, plus the device and operating system version.
- The Neuron version and build number shown in the app or TestFlight.
- The steps you took, what you expected, and what happened instead.
- The approximate time and time zone when the problem occurred.
- A screenshot only after removing private content that is not needed to explain the problem.
Keep secrets out of support messages
Never send passwords, sign-in codes, recovery codes, Apple Account credentials, payment details, API keys, access tokens, private keys, or unredacted private content. Feline Labs support does not need these secrets to investigate a problem.